SuperBryn, a Bengaluru-based startup building an evaluation, observability, and self-learning layer for enterprise voice AI, has raised $1.2 million in a pre-seed round led by Kalaari Capital’s CXXO initiative. The round also saw participation from angel investors including EaseMyTrip’s Rikant Pitti, Docket AI founder Arjun Pillai, Sanas AI founder Sharath Keshava Narayanan, BMH Group CEO Harish Manian, and actor Nivin Pauly.
The company said the funding will support product development, engineering expansion, and early enterprise deployments at a time when reliable voice automation is becoming a strategic requirement across sectors such as healthcare, financial services, and insurance.
SuperBryn aims to solve a key gap in the fast-growing voice AI market: the lack of robust tools to detect failures in large-scale automated conversations. Co-founder Nikkitha Shanker said enterprises often have “no visibility into which conversations went wrong or why,” adding that SuperBryn is building a system that identifies failure points and improves voice agents automatically.
Co-founder Dr. Neethu Mariam Joy said the platform is designed to handle real-world complexities such as accents, noisy environments and multi-turn dialogue, which typically derail pilot deployments.
According to the company, more than 70% of voice AI pilots fail to transition to production due to reliability issues. SuperBryn says its technology helps enterprises move to production faster and at lower cost, with early adopters reporting significant improvement in resolution rates.
Founded nine months ago by Nikkitha Shanker, an NIT Calicut alum and second-time founder, and Neethu Mariam Joy, a voice AI researcher with a PhD from IIT Madras, the startup is also part of the Mphasis Sparkle Innovation Program (US) after being selected through Nasscom’s InnoTrek 2025. The company is targeting global customers from the outset, with a focus on the US market.
Jayraj Bharat Patel, AVP, Kalaari Capital, said: “Voice AI is at an inflection point, enterprises are moving from experimentation to scaled deployment, but reliability remains the biggest bottleneck. SuperBryn will fill a critical missing layer with independent evaluation, monitoring, and continuous improvement. Nikkitha and Neethu have deep technical and 0-to-1 experience, and are extremely passionate about setting the reliability standard for voice AI globally. We are super excited to partner with them on this journey.
SuperBryn’s long-term goal, the founders said, is to establish an independent reliability standard for enterprise voice AI systems.
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